Effective Date: October 2026

Business Name:
Axle Surgeons® of Central PA
Owner / Operator:
Chad Beam
Location:
Thompsontown, PA 17094

Privacy Policy

1. Introduction

Axle Surgeons® of Central PA ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, submit a service request form, or contact us for emergency mobile axle repair, spindle replacement, spider plate repair, or related commercial roadside services.

By using our website or submitting your information for service dispatch, you agree to the terms described in this policy.

2. Information We Collect

To deliver fast, accurate mobile machine shop service across our 100-mile coverage area, we collect specific details necessary for field dispatch, part selection, and billing.

A. Personal & Service Details You Provide Directly

When you fill out a contact form, request a quote, or call/text us for repair service, we may collect:

  • Contact Information: Full name, business/fleet name, phone number, and email address.
  • Breakdown & Location Data: Highway mile markers, route numbers, GPS coordinates, cross streets, fleet yard addresses, or job-site locations.
  • Vehicle & Technical Specifications: Gross Vehicle Weight Rating (GVWR), drive/trailer axle specs, vehicle make/model, and specific breakdown descriptions (e.g., burnt spindle, damaged spider plate, wheel end failure).
  • Payment Information: Credit card details, fleet account details, or billing addresses require to process service invoices.

B. Information Collected Automatically

  • IP address and general geographic location.
  • Device type, browser type, and operating system.
  • Pages viewed, time spent on pages, and referral website addresses.

3. How We Use Your Information

We use the information we collect solely for legitimate business purposes related to serving commercial trucking and fleet operations:

  • Dispatch Mobile Service Units: Coordinating Chad Beam's arrival to your breakdown site with the exact tooling, replacement spindles, and metallurgy suited for your rig's GVWR.
  • Customer Communication: Sending service updates, estimated arrival times, invoices, repair estimates, and responding to technical inquiries.
  • Payment Processing: Completing secure financial transactions for completed field repairs.
  • Website Optimization: Analyzing traffic trends to improve mobile site performance, navigation, and local search visibility across Central Pennsylvania.

4. SMS & Mobile Communications Policy
(TCPA / A2P Compliance)

If you provide a mobile phone number for service requests, quote inquiries, or emergency roadside updates:

  • No Third-Party Sharing: Mobile phone numbers and SMS opt-in consent collected for dispatch or inquiries will NEVER be sold, rented, leased, or shared with third parties, marketing partners, or affiliates for marketing/promotional purposes under any circumstances.
  • Purpose of Mobile Messaging: SMS text messages sent by Axle Surgeons® of Central PA are strictly operational—used only to communicate dispatch status, confirm location details, verify vehicle specifications (GVWR), or send service invoices.
  • Opting Out: You may opt out of receiving SMS text messages at any time by replying "STOP" to any text message received.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We only share information under the following limited circumstances:

  • Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, or delivering accounting/billing services, under strict confidentiality agreements.
  • Purpose of Mobile Messaging: SMS text messages sent by Axle Surgeons® of Central PA are strictly operational—used only to communicate dispatch status, confirm location details, verify vehicle specifications (GVWR), or send service invoices.
  • Opting Out: You may opt out of receiving SMS text messages at any time by replying "STOP" to any text message received.

6. Data Security

We implement industry-standard physical, technical, and administrative security measures to protect your personal and vehicle information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

Our website uses basic cookies to enhance user experience and collect anonymous traffic analytics. You can adjust your web browser settings to refuse cookies or alert you when cookies are being sent. Disabling cookies will not affect your ability to request emergency dispatch or view our contact information.

8. Third-Party Links

Our website may contain links to third-party resources or mapping services. We are not responsible for the privacy practices, policies, or content of those external websites. We encourage you to review the privacy policies of any site you visit.

9. Your Privacy Rights

Depending on your jurisdiction, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Request the deletion of your personal data, subject to necessary legal, tax, and accounting record-retention requirements.

To exercise any of these rights, please contact us using the information below.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact:

Axle Surgeons® of Central PA